Refund Policy

At Plush Fantasy, we understand that sometimes a product may not meet your expectations or fit your needs. That's why we have a hassle-free return policy in place to ensure your satisfaction.

If you are not completely satisfied with your purchase, you can return the item within 30 days of receiving it. We accept returns for any reason, whether it's a change of mind or a defective product. Please note that you will be given a store credit for the item(s) returned. 

To initiate a return, simply contact our customer service team and provide them with your order details. They will guide you through the return process and provide you with a return authorization number.

Once you have received your return authorization number, carefully package the item and ship it back to us. Please note that you will be responsible for the return shipping costs.

Upon receiving the returned item, our quality control team will inspect it to ensure that it is in its original condition. If the item is deemed to be in its original condition, we will issue a store credit for the amount refunded.

Please allow up to 7 business days for the store credit to be processed and reflected in your account. You will receive an email with a coupon for this transaction.

For hygiene reasons, certain items such as underwear, swimwear, and earrings are non-returnable unless they are defective or damaged upon arrival.

If you receive a defective or damaged item, please contact our customer service team within 48 hours of receiving the product. We will arrange for a replacement or store credit, depending on your preference.

It is important to note that all returned items must be unused, unwashed, and in their original packaging with all tags attached. Any items that do not meet these criteria will not be eligible for store credit.

We strive to provide the best customer service and ensure your satisfaction with every purchase. If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team. We are here to assist you.